Pay More to Talk to an American CSR

But I sure will miss Jonathan with the thick Indian accent!

Airlines have resorted to charging travelers for meals, paper tickets and extra luggage to bolster their sagging bottom lines.

Now, Delta Air Lines is pondering a new twist: charging a fee to send your call to a reservations agent in the United States instead of a call center in India.

Delta first floated the idea in an online survey of select frequent fliers this month. The airline hasn’t tabulated the survey results, let alone decided on imposing the new fee, said spokeswoman Meaghan Glynn.

http://www.sptimes.com/2004/07/28/Business/Delta_thinks_of_charg.shtml


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