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Pay More to Talk to an American CSR

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Technology

— dan @ 10:47 pm

But I sure will miss Jonathan with the thick Indian accent!
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Airlines have resorted to charging travelers for meals, paper tickets and extra luggage to bolster their sagging bottom lines.

Now, Delta Air Lines is pondering a new twist: charging a fee to send your call to a reservations agent in the United States instead of a call center in India.

Delta first floated the idea in an online survey of select frequent fliers this month. The airline hasn’t tabulated the survey results, let alone decided on imposing the new fee, said spokeswoman Meaghan Glynn.

http://www.sptimes.com/2004/07/28/Business/Delta_thinks_of_charg.shtml

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Not Just Soup Nazis Anymore… Here’s a Pizza Nazi!

Filed under:

Interesting

— dan @ 9:42 pm

Bwahahahah! Talk about anal! What kinda place DOESN’T want your money any way you give it?
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“That will be $46.14,” she said. I placed $50 on the counter.

“Don’t put your money on the counter!” she chastised.

“Pardon me?” I replied, mistakenly believing that I was actually the paying customer in this situation.

“Don’t put your money on the counter!”

“I don’t understand,” I said.

“You’re not supposed to put the money on the counter. You’re supposed to put it in my hand.”

“Why is that?” I asked.

“Because you’re supposed to.”

“Yes, but why?”

“Because you’re supposed to,” replied the now maniacal cashier.

http://www.sunherald.com/mld/thesunherald/entertainment/9273014.htm

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