wooba.com - for your clicky finger

7/29/2004

Pay More to Talk to an American CSR

Filed under: — dan @ 10:47 pm

But I sure will miss Jonathan with the thick Indian accent!
—-
Airlines have resorted to charging travelers for meals, paper tickets and extra luggage to bolster their sagging bottom lines.

Now, Delta Air Lines is pondering a new twist: charging a fee to send your call to a reservations agent in the United States instead of a call center in India.

Delta first floated the idea in an online survey of select frequent fliers this month. The airline hasn’t tabulated the survey results, let alone decided on imposing the new fee, said spokeswoman Meaghan Glynn.

http://www.sptimes.com/2004/07/28/Business/Delta_thinks_of_charg.shtml

Comments »

The URI to TrackBack this entry is: http://www.wooba.com/archives/2004/07/29/pay-more-to-talk-to-an-american-csr/trackback/

No comments yet.

RSS feed for comments on this post.

Leave a comment

Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: <a href="" title="" rel=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>

(required)

(required)


      Pages (1) : [1]